charges are based on the item's weight to anywhere in the US (lower
48 states) via UPS Ground. Please see the shipping tab located at
any items display at the "add to cart" process of your
Our Shipping Pledge:
We normally ship in-stock orders the same business day, from the
time your payment clears, as long as your order is ordered by *3PM
EST. We do not ship on weekends or holidays. If you place an order
on a Friday morning, the soonest it will arrive is the following
Tuesday. Orders placed after *3PM EST will normally ship the following
business day. All of our products are shipped with great care to
minimize shipping damage.
* "This item is a special order item and may require additional shipping & handling time."
For product baring this tag requires additional shipping and handling time. This may include special freight characteristics and or additional manufacturing time. For an estimated shipping date, please give our customer service a call at 800-801-4186.
3pm Shipping guarantee does not apply for custom kitchen orders.
Please allow 3-4 business days for processing all kitchen orders.
Shipping transit time thereafter is the same for kitchen orders.
If you have any questions, please give us a call at 800-801-4186.
Tracking Your Order:
UPS allows you to track your order at the click of a mouse. When
your shipment is paid and shipped, you'll receive a tracking number
in your E-Mail address given at registration.
Within the lower 48 United States, we offer shipping to any location (Excluding AK, HI). We
are unable to ship to PO (Post Office) boxes, APO (Military) boxes
or FPO (Foreign Post Office) boxes. We only ship UPS Ground or LTL
We ship internationally via UPS only to Canada. We cannot ship anywhere
else at this time. Canada shipments will have additional shipping
and handling charges associated. As an exporter, we have a dedicated
customs broker. For each item ordered we charge a broker fee, duties
and the shipping directly to you. Canada residences will have to
pay territorial taxes if they are collected. This additional fee
is a percentage based on the item and will be added to your total
at the checkout process.
Canada shipments are also shipped in bulk. We ship to Canada every
Wednesday and Friday. This drastically reduces the overall cost
to our Canada buyers. If you have any questions on how this works,
please give is a call at 800-801-4186 M-F 8am-5pm EST.
Total Delivery Time:
Order Processing (same day) plus UPS/Carrier Shipping Time (in business
For example, your in-stock items would arrive in a max of 5 business
days - 0-1 business day for processing and total amount of time
for average business days shipping time (East Coast 1-2 Days, Central
3-4 Days, West Coast 4-5 Days). Please note that shipping times
are stated in business days, excluding weekends and holidays. Additionally,
we require one business days to process your order for shipment.
The shipping time shown is the time it takes UPS to deliver the
product to you after we process your order.
Shipping Packaging Policy:
Due to the rules and regulations set forth by UPS, all UPS Small Pack Ground/Air packages must be shipped with at least 2" of interior foam/bubble wrap or paper packing material. Therefore, your new item may be opened in order to add this additional packaging material before shipment. This no way effects the warranty or condition of the unit being purchased. If you have any questions once the item is received regarding this shipping policy, please contact our customer service department.
*Holiday Delivery Times
Due to the holiday, UPS Ground and UPS Freight will not be shipping
packages on 12/24, 12/25, 12/31 and 1/1. Please refer to
the chart below. If you placed an order and the map shows a delivery
date on the dates above, please add 2 business days for additional
delivery. UPS does not move packages on Holidays or Weekends. We
apologize for the inconvenience.
Shipping Address Requirements:
Your shipping address must match your credit card address(s). For
your protection, we are unable to ship to alternate addresses if
the name differs completely. We are also unable to change the address
after payment. No exceptions.
Shipping can be combined for certain items. Our shipping process
is based on weight. The more you add to your cart the heavier it
weighs. The shipping charge is calculated automatically. If you
order more than one item, it may come in different shipments or
all in the same. This depends on the weight and item you are purchasing.