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Our No. 1 goal is Five Star Customer Satisfaction. In the event that a problem arises with your purchase, please read our return policy below.

1a: If you bought a product that was described as "NEW" or "WORKING" and you received it in a condition other than stated, will issue a FULL REFUND including return shipping and the original shipping charges. This must be brought to our attention within 7 days from receipt of the product via email or phone. This is for all items EXCEPT motor vehicles, scooters or anything that requires titling via state law.

1b: If a product is received broken, damaged in shipping, or DOA (Dead On Arrival), will replace the item at no expense to you (if one is available). A claim through the shipping company will be made and your assistance may be required. In the event that one is not available, a similar product may be substituted with your approval, otherwise, a full refund will be made. This must be brought to our attention with either a Phone Call or Email within 7 days after receipt.

2: If you receive a product that you would like to return for a refund different from example 1a & 1b, the product must be returned at your expense. Purchases must be returned in the original packaging. The original and return shipping charges will not be refunded. A restocking fee may apply. The schedule starts as follows once you receive the item: (*)This excludes kitchen/bath/vanity cabinets and vehicles currently titled.

0-14 Days: No Restocking Fee
15-30 Days: 20% Restocking Fee
31+ Days: No Returns Accepted

(*): Motor Vehicles that are currently titled are not returnable or refundable
(*): Kitchen cabinets have a 25% restocking fee per cabinet return and must be returned within 30 business days after receipt.

3: For an item that is sold "AS IS - NO RETURNS," the product cannot be returned for a refund. Please be sure to read the product condition and review the photos carefully before buying. This will be indicated in the items description. 99% of our items listed on our site are brand new.

(*): All returns require a pre-authorized RMA from and must include all items (and associated parts) in the box that the item was shipped in.

Restocking Fee:

Restocking fee's may apply depending on your return schedule. Restocking fees are between 0-25%. If you plan on returning an item, please see above for return schedule and fees associated located at reference number 2 above.

To request an RMA (Return Merchandise Authorization):

Please call our customer support at 800-801-4186 M-F 8am-4:30p EST or send an E-Mail to request an RMA. Please include your E-Mail Address, Order Number and a detailed explanation of reason for your return request.

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