June 10,2011

Beth,

My sink was finally installed yesterday and I absolutely love it,  thank you for your patience and perserverance in getting it to me.  I really appreciate the high level of customer service I received and will continue to purchase from your site as well as recommend to all my friends.  Photo attached :)

THANK YOU!!!!

Lori

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January 26,2011

Dear Mike,

I called Bargaintory this morning to get some info on a tankless gas water heater. Typically, customer reps are inept at best, but I was pleasantly surprised with how knowledgeable Beth was. I was firing off question after question, and Beth was answering them very thoroughly. My questions were so in depth, I actually stumped her once...then she did the unthinkable: she talked to an installer and read over the manual to get the answer...AND SHE SUCCEEDED! She answered my questions so thoroughly, I bought the water heater right then and there.

Customer service this excellent is unheard of in this day and age. She listened to my questions, understood them (which is also becoming more and more of a challenge, since I only speak English), and made her recommendations based on my questions. Because of Beth, I've "liked" Bargaintory on Facebook, and I'm telling everyone I know how great Bargaintory is! I was a little shocked to find that Beth wasn't on commission. I'd recommend some sort of enticement, because she is a natural at selling! However, I thought that since she isn't on commission, the least I could do is to let the boss know what an excellent job she's doing.

I'm looking forward to my water heater arriving, and I'm looking forward to doing more business with Bargaintory!

Sincerely,

Matt McCleskey

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December 1,2010

Dear Mr. Kulczyckyj,

I wanted to take a moment to let you know what a wonderful employee you have in Beth Lattuca. Having been in a customer service capacity for over 20+ years, I know how difficulty the job can be.

Beth was an absolute pleasure to work with. She was professional, courteous, knowledgeable and prompt. It is people like Beth that create loyal customers.

Please feel free to share this within your organization.

Good service is very rare to find. You have a true jewel in Beth.

Best regards,

Jeff Modes

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